Shipping & Returns

We no longer ship to Western Australia, remote and regional areas.

 

STANDARD SHIPPING

  • All orders are shipped from Sydney and delivered by Australia Post.
  • All orders are dispatched within 1-5 days (Monday - Friday, excluding public holidays).
  • Free shipping for orders over $150 within Australia.
  • We rely on our delivery partners to successfully deliver within their recommended service time frames.
  • Daraoma cannot be held responsible for delays within the Australia Post network.

 

SAME DAY DELIVERY

  • Only applies to metro areas only.
  • If you require same day delivery, please email us at daraoma.scents@gmail.com and pay the extra cost depending on the location.

 

RETURNS POLICY

We're confident that you will love our products. However, if you change your mind, as long as the item is still in its original condition, we can exchange within 14 days of purchase. 

Please note that return shipping for change of mind returns will be at your own expense. 

 

REFUNDS POLICY

We currently do not accept refunds - but we are happy to provide you with store credit. Store credit will be sent to you via email with a valid unique code once we have received the returned item. 

Please note that shipping will be at your own expense. 

 

ORDER CANCELLATIONS

An order can only be cancelled until the moment it is dispatched. We pride ourselves in dispatching orders promptly, so if you wish to cancel, please contact us immediately via email daraoma.scents@gmail.com.

If you cancel too late, you will need to accept your delivery and return the order to us in accordance with our Refunds and Returns Policy stated above.